Return Policy

Your satisfaction is our priority

100% Satisfaction Guarantee

We stand behind the quality of our figurines. If you're not completely satisfied, we'll make it right.

30-Day Return Window

You have 30 days from delivery to initiate a return or exchange for any reason.

Return Eligibility

Due to the custom nature of our products, we handle returns on a case-by-case basis. We accept returns for:

  • Damaged or defective products
  • Products that don't match the submitted photos
  • Incorrect orders (wrong product shipped)
  • Quality issues that don't meet our standards

How to Initiate a Return

  1. Contact our support team at [email protected] within 30 days of delivery
  2. Include your order number and photos of the issue (if applicable)
  3. Our team will review your request within 24-48 hours
  4. If approved, we'll provide return shipping instructions

Resolution Options

Depending on the situation, we offer:

  • Replacement: We'll create a new figurine at no additional cost
  • Refund: Full refund including original shipping costs
  • Store Credit: 110% of your purchase value as store credit
  • Partial Refund: For minor issues, we may offer a partial refund

Custom Product Notice

Since each figurine is custom-made from your photos, we cannot accept returns for subjective reasons such as personal preference or change of mind. We encourage you to review our gallery and examples before ordering to ensure our style meets your expectations.

Damaged During Shipping

If your figurine arrives damaged:

  1. Take photos of the damaged product and packaging
  2. Contact us immediately (within 48 hours of delivery)
  3. Keep all original packaging materials
  4. We'll expedite a replacement at no cost to you

International Returns

For international orders, customers are responsible for return shipping costs unless the return is due to our error. We recommend purchasing shipping insurance for return packages.

Processing Time

Once we receive your returned item, please allow:

  • 3-5 business days for inspection
  • 5-7 business days for refund processing
  • 2-3 weeks for replacement production

Contact Us

Have questions about returns? We're here to help:

Email Support

[email protected]

Response within 24 hours

Phone Support

(236) 979-0270

Mon-Fri 9AM-6PM PST